jatbzz Privacy Policy

1. Data We Collect

jatbzz collects personal data in two primary ways: information you provide directly when registering and using your account, and information collected automatically as you interact with our platform. We only collect data that is necessary for one or more of the specific purposes described in Section 2 of this Policy.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide some or all of the following categories of personal data:

• Identity data: full legal name, date of birth, gender, nationality.
• Contact data: email address, mobile phone number (including bKash/Nagad-registered numbers), and residential address in Bangladesh.
• Identity verification documents: scanned copies or photographs of your national identity card (NID), passport, or driving licence issued by Bangladeshi authorities.
• Financial data: bKash wallet number, Nagad wallet number, Rocket wallet number, Upay wallet number, and transaction reference numbers. jatbzz does not store full bank account numbers or card numbers.
• Account credentials: your chosen username and a hashed (non-reversible) version of your password. jatbzz never stores passwords in plain text.
• Communications data: the content of messages you send to our live chat, email support at [email protected], or WhatsApp support channel, including any attachments you share.
• Responsible gaming data: deposit limit settings, self-exclusion requests, timeout periods, and any information you voluntarily share when seeking support through our Responsible Gaming tools.

1.2 Information Collected Automatically

When you visit and interact with the jatbzz platform, certain technical and behavioural data is collected automatically by our systems and third-party analytics services:

• Device and technical data: IP address, device type (mobile/desktop), operating system, browser type and version, screen resolution, and language settings.
• Usage data: pages visited, games launched, wagers placed, session start and end times, features clicked, and navigation path through the platform.
• Transaction logs: a complete record of all deposits, withdrawals, game outcomes, and bonus activations associated with your account, retained for regulatory and audit purposes.
• Cookie and tracking data: data collected via cookies, web beacons, and similar tracking technologies as described in Section 4 of this Policy.
• Geolocation data: approximate geographic location derived from your IP address, used to verify that you are accessing jatbzz from Bangladesh and not from a restricted jurisdiction. jatbzz does not collect precise GPS-level location data.

1.3 Data We Do Not Collect

jatbzz does not collect or process the following categories of sensitive personal data unless explicitly required by law or a regulatory investigation: racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, data concerning health (beyond responsible gaming self-disclosures), or data concerning sexual orientation.

2. How We Use Your Data

Every use of your personal data by jatbzz is grounded in a defined lawful basis. The table below summarises the primary purposes for which we process your personal data, together with the corresponding lawful basis:

Purpose	Data Categories Used	Lawful Basis
Account registration and management	Identity, contact, credentials	Contract performance
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial data, transaction logs	Contract performance
Anti-money laundering (AML) monitoring	Financial data, transaction logs, identity	Legal obligation
Fraud prevention and security	Device data, IP address, usage data	Legitimate interests
Customer support and dispute resolution	Communications data, account data	Contract performance
Responsible gaming compliance	Responsible gaming data, usage data	Legal obligation / vital interests
Platform analytics and improvement	Usage data, cookie data	Legitimate interests
Promotional communications (opted-in)	Contact data, usage data	Consent

jatbzz will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis. If you have opted in to receive promotional communications from jatbzz — for example, notifications about BPL cricket betting offers, Eid bonus promotions, or new slot releases — you may withdraw that consent at any time by contacting support at [email protected].

3. Data Sharing & Third Parties

jatbzz does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: When you make a deposit or withdrawal, the transaction details necessary to complete that payment (such as your wallet number and transaction amount in BDT) are shared with the relevant payment provider — bKash, Nagad, Rocket, or Upay — strictly for the purpose of processing the transaction. These providers are bound by their own privacy policies and applicable Bangladeshi financial regulations.
• KYC and identity verification partners: jatbzz may use a third-party identity verification service to assist with the processing of KYC documents. Any such partner is contracted to handle your data solely for verification purposes and is prohibited from using your data for their own commercial purposes.
• Game studio providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate games within the jatbzz platform. A session token and anonymised player identifier are shared with these providers to enable gameplay. Full account details, financial data, and identity documents are never transmitted to game studio providers.
• Analytics and platform technology: jatbzz uses reputable third-party analytics tools to understand platform usage patterns. Where these tools collect data, they do so under data processing agreements that restrict the use of the data to analytics services provided to jatbzz only.
• Legal and regulatory authorities: jatbzz may be required by law, court order, or regulatory directive to disclose personal data to competent authorities. In such circumstances, jatbzz will disclose only the minimum data necessary to comply with the legal obligation. Where permitted by law, jatbzz will notify you of such a disclosure request.
• Business transfers: In the event that jatbzz undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified by email prior to your data being transferred and becoming subject to a different privacy policy.

4. Cookies & Tracking

jatbzz uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the platform, remember your preferences, analyse usage, and detect fraud. The table below describes the cookie categories in use:

Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, security tokens, fraud detection. These are essential for the platform to function.	No — required for core functionality
Functional	Remembering your language preference, game lobby view settings, and responsible gaming limit display.	Yes — disabling may reduce personalisation
Analytical	Measuring page views, session duration, game popularity, and navigation paths to help us improve the platform.	Yes — opt out via support request
Marketing	Tracking whether you arrived at jatbzz via a promotional link (for affiliate attribution purposes only — no cross-site tracking).	Yes — opt out via support request

Most web browsers allow you to control cookies through their settings. You may block or delete cookies from the jatbzz domain at any time via your browser preferences. Please note that disabling strictly necessary cookies will prevent you from logging in to your account. For analytical and marketing cookies, you may also submit an opt-out request to [email protected].

5. Data Security

jatbzz implements a layered approach to data security. Technical and organisational measures in place include, but are not limited to:

• Transport layer security: All communications between your browser or app and jatbzz servers use TLS 1.2 or higher (256-bit encryption), indicated by the padlock in your browser address bar.
• Password hashing: Account passwords are hashed using a modern one-way cryptographic algorithm. Even in the unlikely event of a data breach, your plain-text password cannot be recovered from the stored hash.
• Access controls: Access to systems that hold personal data is granted on a strict need-to-know basis. Staff with access undergo background checks and are bound by confidentiality obligations.
• Secure document storage: KYC documents are stored in encrypted object storage with audit logging. Deletion of KYC documents occurs automatically when the retention period expires, unless an ongoing legal hold applies.
• Intrusion detection: jatbzz employs automated monitoring tools to detect and alert on unusual access patterns, brute-force login attempts, and suspicious transaction activity in real time.
• Incident response: In the event of a data security incident that poses a risk to your rights or freedoms, jatbzz will notify affected users by email within 72 hours of becoming aware of the breach, and will take immediate remedial action.

While jatbzz takes all reasonable technical precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact our support team immediately at [email protected] or via WhatsApp at +880 1700 000000.

6. Data Retention

jatbzz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years following account closure. This period is required to meet anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later, in accordance with financial regulatory requirements applicable to payment service interactions.
• Transaction logs: All deposit, withdrawal, and wagering records are retained for a minimum of 5 years from the date of the transaction for audit and AML compliance purposes.
• Customer support communications: Retained for 2 years from the date of the communication, or longer if the communication relates to a dispute that has not yet been resolved.
• Analytical and cookie data: Aggregated, anonymised analytics data may be retained indefinitely. Raw session-level data is deleted after 13 months.
• Marketing communications data: Retained until you withdraw consent or opt out, after which your contact details are removed from marketing lists within 30 days.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you. jatbzz conducts periodic data audits to ensure that data is not held beyond its required retention period.

7. Your Privacy Rights

As a jatbzz player in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond within 30 days.

• Right of access: You may request a copy of all personal data jatbzz holds about you, together with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any personal data held by jatbzz is inaccurate or incomplete, you have the right to request that it be corrected. For account-level corrections (e.g., updating your registered address or phone number), you may also do this directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer needed for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Note that jatbzz may be required by law to retain certain data (e.g., AML records) and cannot delete this data in response to an erasure request. We will explain any such limitations clearly in our response.
• Right to restrict processing: You may ask jatbzz to pause processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request a machine-readable copy of the personal data you have provided to jatbzz so that it can be transferred to another service.
• Right to object: You may object to processing based on legitimate interests, including profiling, and to direct marketing at any time. jatbzz will cease processing for the objected purpose unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where jatbzz processes your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7.1 Children's Privacy

jatbzz is strictly an adults-only platform. No person under the age of 18 may register an account or use the jatbzz platform. 18+ jatbzz does not knowingly collect personal data from children. If we become aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered an account on jatbzz, please contact us immediately at [email protected].

7.2 Changes to This Privacy Policy

jatbzz reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised effective date, and registered users will be notified by email. Your continued use of jatbzz following the publication of the updated Policy constitutes your acceptance of the changes. We recommend that you review this page periodically.

8. Contact & DPO

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or wish to raise a privacy-related concern, please contact the jatbzz data protection team using the details below:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• WhatsApp: +880 1700 000000
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and provide a full response within 30 calendar days.
• Support hours: 24/7 availability; priority response hours align with Bangladesh Standard Time (BST, UTC+6).

For concerns that cannot be resolved through direct contact with jatbzz, you may refer your complaint to the relevant data protection authority or regulatory body with jurisdiction over your location in Bangladesh.